Terms and Conditions

These terms set out the agreement for online trading between TOMPKINS and the user of this website ("You") Please read them carefully before proceeding with entering the website. By using this website, you agree to these terms and conditions.

WEBSITE SECURITY

Our website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

TOMPKINS does not store or keep credit card numbers from online bookings.

LIMITATION OF LIABILITY

TOMPKINS has provided information on this website as accurately as possible. We take all precautions possible to keep the details of you, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or enquiring from the website.

INTELLECTUAL PROPERTY

TOMPKINS owns the intellectual property in images and information. TOMPKINS forbids the use of its designs and images for any purpose without prior written consent from TOMPKINS.

WEBSITE AVAILABILITY

On the rare occasion, www.tompkinsclub.com.au could require some down-time, either scheduled or unscheduled. TOMPKINS will try to ensure the amount of down-time is limited. TOMPKINS will not be held liable for any consequences during down-time.

PRIVACY POLICY

Tompkins is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Updated October 2026.

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Tompkins (collectively, “we,” “us” “Tompkins” or “our”) collect, use and share information about you when you use our websites and online services (“Services”) or otherwise interact with us.

For further information on the guidelines we follow, a copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information: The types of personal information we collect will depend on the purpose(s) for which we are collecting it. For example, we may ask for:

name;

contact details including email address, PHONE, and telephone number;

demographic information such as postcode;

credit card or other payment details (only if you are booking a function with us);

any other information requested on this website or otherwise requested by us or provided by you.

Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:

your computer's IP address;

browser type;

webpage you were visiting before you came to our website

the pages within www.Tompkinsclub.com.au you visit

the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.

Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information, or sold to third-parties.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

for the primary purpose for which it was obtained;

for a secondary purpose that is directly related to the primary purpose; and

with your consent; or where required or authorised by law.

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

assist us in providing services you have requested, such as events and membership services;

credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for services provided by us to them;

courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and

conduct market research and marketing strategy analysis, or deliver targeted advertisements to you (excluding SMS opt-in and consent data, which will never be shared with any third parties).

Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us directly.

Tompkins will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, TOMPKINS computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse TOMPKINS, advertising cookies will be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. TOMPKINS reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

TERMINATION

TOMPKINS reserves the right to terminate the agreement in relation to venue bookings or memberships at any time. TOMPKINS will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.

TOMPKINS may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.

SEVERABILITY

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

SMS TERMS OF SERVICE

The TOMPKINS mobile message service (the "Service") is operated by TOMPKINS (“TOMPKINS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TOMPKINS through your provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g. order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g. holidays and campaigns).

You understand that you do not have to sign up for this program in order to make any bookings or membership enquiries. Your participation in this program is completely voluntary.

You may opt-out of the Service at any time. Text the single keyword command STOP or by clicking the unsubscribe link (where available) in any text message to cancel.

We respect your right to privacy. To see how we collect and use your personal information, please see our privacy policy